Returns/Cancellation

Should you decide that you no longer require an item that you ordered from us, in accordance with your statutory rights, you may cancel all, or part of, your order.  We are able to offer a refund, provided that the item(s) are returned unused and in the same condition in which you received them, and in their original packaging.

Notification must be given of your intention to return any item(s) within fourteen calendar days following the date of of the delivery of the goods to you or your nominee.  The easiest way to do this is via our Returns/Cancellation Form.  If you have any further queries, please email us via the contact form.  

We are unable to accept any items that have been returned without prior notification or returned to an address other than that provided by us for this purpose.

Please note that items marked 'Special Order' may not be returned unless defective.  This is a summary only.  For full details, please see our Terms & Conditions.

De Moura